Shipping policy
International Wholesalers
Europe — Ergomax / Newtraceuticals
UK — Aggressive Health Shop / Your Health Basket / Healf
New Zealand — Optimising Your Health
South Africa — Health Synergy Store
Do you ship to Canada?
Yes! All orders ship via DDP (delivered duty paid), which offers the convenience of paying for shipping costs and import duties at checkout.
Do you ship internationally?
No. Our shipping zones are restricted to addresses within the US and Canada only. Unfortunately, this also includes APO/FPO (military) addresses outside the US.
*We sincerely care about all of our customers… and we have made every effort to ensure everyone who needs our products can access them. At this time, our wholesale network is limited to the regions listed above.
Where are your products shipped from?
All orders are shipped from our network of warehouses located across the USA.
How long will it take for my order to ship?
Standard, 2-3 Day Expedited, & Overnight orders ship the same day if placed before 12:00 PM local time to you, otherwise orders ship the following business day.
***All orders (including standard, 2-3 day expedited, & overnight) placed on Friday after the shipping deadline OR on Saturday or Sunday will ship the following Monday.***
How long will it take for my order to arrive if I choose Standard Shipping?
US Orders: 3-5 business days, depending on location
Canadian Orders: 1-3 weeks, depending on location
*Please note: transit times are measured in business days and do not include weekends or holidays.
What is the Navidium Shipping Protection option at checkout?
We have partnered with Navidium Shipping Protection, a package protection and tracking solution, to give you peace of mind in the event your shipment is compromised.
By selecting Navidium shipping protection, your package is 100% secured in the unfortunate case it gets lost, damaged, or stolen. 90% of customers choose this option.
What if my order never arrives, is damaged, or is stolen?
To protect your order against loss or theft, add Navidium package protection at checkout. When you add Navidium, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a replacement order or refund within 24 hours.
How do I file a claim for my lost, stolen, or damaged order?
If you secured your order with Navidium at checkout, please email tribesupport@ancestralsupplements.com to file the claim.
Address Change Policy
IMPORTANT: Due to an increase in customer fraud, we are no longer able to change a shipping address or reroute a package after you’ve placed your order. Please note that:
- Orders cannot be rerouted once shipped.
- Orders with address changes requested after placement are not eligible for a refund, replacement, or reshipment if the package is delivered to the originally provided address.
- We will provide a refund if the package is returned to us.
- We are not responsible for any packages delivered to an incorrect address if the address provided during checkout was inaccurate or outdated.
- You are free to contact the carrier to attempt to intercept and reroute the package.