Frequently Asked Questions

Product Questions

What Products Should I Start With? 

For overall health and wellness, we suggest getting started with our Beef Liver & Bone and Marrow for fundamental support. Beef Liver & Bone and Marrow are the most effective foods to support health and wellness. These traditional foods were (and still are) fundamental to our biology. It's incredibly insightful to see how animals in the wild instinctively go for the liver and the bone marrow first—leaving the muscle meats for the birds. Even then, birds will be caught taking marrow bones high into the sky and dropping them onto the rocks in order to gain access to the inside.

For a personalized product suggestion, we'd encourage you to reach out to our Tribe Support team.

Who Can Take These?

Technically, our "supplements" are just food and are beneficial for people (and pets) of all ages! For kiddos, our functional healthcare practitioners recommend one capsule for every 15-20 pounds of body weight.

If you're interested in getting your furry friend started on our nose-to-tail nourishment, our holistic veterinarians recommend one capsule for every 8-12 pounds of bodyweight.

How Much Should I Take?

For most of our products, the suggested serving size is 6 capsules per day. If you feel comfortable doing so, we suggest starting with the full serving size of 6 capsules per day so your body has every chance to receive the complete, deep nourishment our products have to offer.

You can take the capsules with or without food, all at once or in divided doses throughout the day. Technically, our "supplements" are just food, so you can experiment with what dosing schedule works best for you. The only exception would be if you are taking products to support your iron status, such as our Grassfed Blood, Beef Liver, or Beef Spleen. In that case, we suggest taking them a few hours away from dairy or any calcium-containing foods, since calcium can interfere with iron absorption.

The most important thing is to pay attention to how you feel. Most customers experience more energy, better mood, and improved mental clarity within the first few days or weeks of use. For more permanent changes, such as those that can be seen on lab results, 2-3 months of consistent use may be necessary.

How Long Does It Take To Experience Benefits?

It really varies from person to person. Everyone’s biology is different, and the timeline can depend on things like current nutritional status, consistency, dosage, lifestyle, and how deeply the body needs this powerful nourishment.

Some customers may notice subtle changes sooner, such as improved energy, mood, or mental clarity. However, we encourage customers to think of our products as deep, foundational, life-long, nourishment, not a quick fix. For most people, the most meaningful benefits come after a few months of consistent use.

In general, we recommend giving the body at least 2–3 months of daily use to fully experience what these products may have to offer. This is especially true for benefits that may show up more gradually, such as changes in overall vitality, resilience, strength, or blood markers on a lab test.

The key is consistently taking the full 6 capsule serving daily to allow your body time to respond. This is the best way to evaluate how our products are improving your overall health and well-being.

What Time of Day Should I Take These?

Technically, our "supplements" are just food and can be taken at any time during the day. Daily, consistent use matters more than timing, so we recommend choosing a time that allows you to take the full 6 capsule serving every day.

What Do I Do if I Have a Detox Reaction? 

Most customers tolerate our supplements without incident; however, approximately 5 to 10% of customers may experience a detoxification reaction. Detoxification reactions go by many different names including healing reactions, healing crises, cleansing reactions (or) herxheimer reactions with hallmark symptoms of nausea, headache, lethargy, dizziness and other flu-like symptoms. In this instance, detoxification reactions are generally an indication that detoxification pathways in the body are back online...cells suddenly have an opportunity to release an even greater than normal quantity of stored toxins, metabolic wastes, pathogens, and unwanted material.

While detox reactions can feel uncomfortable, depending on the individual, it may be a necessary healing process. Detox is actually a positive indication that the body is responding to this deep nourishment! That said, it's important to know that a detox reaction is not necessary in order to experience benefits. The vast majority of our customers never experience any discomfort at all. It really depends on the current health status of the individual.

For best results, we suggest taking the full serving of 6 capsules per day daily, as this gives your body the complete nourishment these foods have to offer. If the reaction feels mild and tolerable, you may choose to continue with the full serving while giving your body time to adjust. If the symptoms feel uncomfortable, you can briefly reduce your dose to 1–2 capsules per day, then increase by 1–2 capsules every 2–3 days as tolerated until you return to the full serving size of 6 capsules per day.

Shipping & International Orders

How Long Will It Take for My Order to Ship? 

Orders placed before 12:00 PM [ET] ship the same business day. Orders placed after 12:00 PM ship the next business day. This applies to Standard, 2-3 Day Expedited, and Overnight shipping.

Orders placed after the cutoff on Friday, or anytime Saturday or Sunday, ship the following Monday.

How Long Will It Take for My Order to Be Delivered?

US Orders: 2-4 days, depending on location

Canadian Orders: 1-3 weeks, depending on location 

*Please note: transit times are measured in business days and do not include weekends or holidays. 

Where Are Your Products Shipped From? 

All orders are shipped from our network of warehouses across the USA.

Can I change my shipping address after placing an order?

No. To prevent fraud, we can't change a shipping address or reroute a package once your order is placed. Please double-check your address at checkout.

If your package is delivered to the address entered at checkout, it isn't eligible for a refund, replacement, or reshipment. If it's returned to us, we'll issue a refund. You can also contact the carrier directly to try to intercept and reroute your package using your tracking number.

Do You Ship Internationally? 

We ship to the US and Canada only. We do not ship to APO/FPO (military) addresses.

Canadian orders ship DDP (delivered duty paid), so all shipping costs and import duties are paid at checkout with no surprise fees on delivery.

Outside the US and Canada? See "Where can I buy your products outside the US?" for our international retailers.

Where Can I Buy Your Products Outside the US?

You can find our products through these authorized international retailers:

Europe: Ergomax, Newtraceuticals

United Kingdom: Aggressive Health Shop, Your Health Basket, Healf

New Zealand: Optimising Your Health

South Africa: Health Synergy Store

TrueMed

How does using my HSA/FSA account save me money?

HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.

An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).

What are FSA and HSA accounts?

Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company.

Can I use my HSA/ FSA at Ancestral?

Yes, simply select Truemed as your payment option at checkout and use your FSA or HSA card as you would any other credit card.

Can I use my regular credit card at checkout?

Yes. If you prefer to use your regular credit card, Truemed will send you instructions on how to submit for reimbursement from your HSA//FSA administrator.

What is a Letter of Medical Necessity, and how is this compliant?

The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is.

There are thousands of studies showing food and exercise is often the best medicine to prevent and reverse disease. Exercise qualifies as a qualified medical expense with an LMN. Food, supplements, and other wellness purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.

Are there fees associated with using Truemed's services?

There is no cost to you, as long as you are shopping with a Truemed partner merchant.

When should I use my FSA/HSA dollars?

You can use your HSA/FSA dollars all year long. However, FSA dollars expire at the end of the year and unused money may not rollover into the next year. Make sure to spend the rest of your FSA dollars before December 31st — use it, so you don’t lose it!

How long does it take for me to receive my Letter of Medical Necessity?

Generally it takes 24-48 hours. In some cases, Truemed’s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualification survey. If you aren’t seeing your letter in your inbox, check spam, then reach out to us at [email protected] for help.

I don’t have an HSA/FSA. Can I still benefit from Truemed?

Unfortunately, Truemed’s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA!

I don’t live in the US. Can I still get reimbursed with Truemed?

Unfortunately, Truemed is currently only available in the United States.